Frequently asked Questions

With our modern and efficient manufacturing facilities and a highly qualified team we are able to print faster and more efficiently. That way you benefit from the savings on costs that we make.

Try us out and compare the savings you make for yourself!

You can contact us via the contact section on the site or speak direct to us on 01453 791400. Alternatively email us directly

Yes of course!
Our strength lies in responding to individual requests. We will happily provide quotes for such orders - simply contact us.

Yes of course!
Due to the sheer range of products and services we offer our customers, presents a limited picture of our full range.
Please do not hesitate to contact our team, who will be happy to discuss your individual needs and generate a quote for you.

If requested we can send a hard copy proof (PDF-proof by email is also possible).
If the proof is satisfactory to you and you provide us with an approval we will start to print.
Please Note: This is not a colour consistent proof.

We offer FREE delivery to all local customers.
For customers outside of Gloucestershire please contact us for delivery prices.

Once production of your order is complete your products will immediately be despatched. Delivery time is usually next day.

Yes of course!
For no extra charge we provide the option of sending your order anonymously, without specifying the sender or logo, to an alternative delivery address. To take advantage of this service please request the "anonymous delivery" option when placing your order.

Cancellation of your order is possible up until the time of dispatch of your product.
Depending on the status of your order we will charge you only a handling fee for the services already performed.
Please note: Binding cancellations can only be made by phone. Cancellations by e-mail or fax are not possible.

Your satisfaction is important to us.
Therefore we are keen to deal with your complaint and resolve any problems as quickly as possible. Should the occasion arise that the delivered goods have defects, please send two samples of the order along with a note describing the problem to the following address:

MDL Kelex Ltd. Unit 16, Stroudwater Business Park, Stonehouse, Gloucestershire. GL10 3SX. Tel 01453 791400
Once the package has arrived our team will contact you immediately.

For transferring your data you can choose between the following options:
1) Easy to use data upload function.
2) Transfer the data by emai,l referring to your order.

If you require further assistance please contact MDL Kelex direct on 01453 791400 or email here.

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